Terms and Conditions


By using the Service offered through this Website, you are bound by the terms and conditions as set out below. If you do not agree to be bound by these terms and conditions, you may not use or access our Service.

Key Definitions

  • “Company”, “The Faulty Planner” (“us”, “we”, “our” and “ours) registered in England.
  • “Customers” means any person who submits or publishes a job on the Website for Suppliers to quote on.
  • “Job” means project/job submitted by a customer via our service.
  • “Users”, “You”, means anyone making use of the The Faulty Planner Services.
  • “Service” means any procedure or service that is provided by The Faulty Planner to Users, which includes, but is not limited to: information, services and products provided through the Website, or by telephone or email.
  • “Suppliers”, means any business who registers on the Website in order to quote for work posted by Customers.
  • “Website” means the website Hireevents.TheFaultyPlanner.com and all the pages, content and sub-domains contained therein.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.


The Faulty Planner provides an online marketplace for Suppliers of all types, and potential Customers who are in need of their services.

Accuracy of Information

Although we make every attempt to ensure that it is correct and accurate, The Faulty Planner cannot guarantee the accuracy of the information on this Service, and are not liable for any problems or losses arising from errors in the content.

In using the Services provided by The Faulty Planner, you acknowledge that The Faulty Planner is not acting as a contractor or agent and is not responsible for any work done. It is the responsibility of the Customer to select a suitable supplier and to negotiate the terms for any work that they undertake, and The Faulty Planner will not be involved or held liable for the agreement between the Customer and Supplier.

We recommend that any Customer, before entering into a contract with any Supplier, reads any reviews that are available. If you suffer any problems or losses as a result of acting on the information provided outside of the Website, The Faulty Planner will not be liable.


You agree to use the website only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit anyone else’s use and enjoyment of the website. Messages, profiles, job descriptions and other content must be civil and tasteful.

You understand that all postings, messages, text, files, images, photos, video, sounds, or other materials (“content”) posted on, transmitted through, or linked from The Faulty Planner, are the sole responsibility of the person from whom such content originated. You are entirely responsible for all content that you post, email or otherwise make available via the Service.

You understand that The Faulty Planner does not control, and is not responsible for content made available through the service. Furthermore, the Faulty Planner site and content available through the Service may contain links to other websites, which are completely independent of The Faulty PlannerThe Faulty Planner makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such website.

You understand that The Faulty Planner does not in any way ‘vet’ or approve Suppliers who are listed on the site. We firmly believe that reviews from previous customers provide the best help in deciding who to hire.

Your linking to any other websites is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any content, that you may not rely on said content, and that under no circumstances will The Faulty Planner be liable in any way for any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise made available via The Faulty Planner.

You acknowledge that The Faulty Planner does not pre-screen or approve all content, but that The Faulty Planner shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any content that is available on the website for violating the letter or spirit of the terms or for any other reason.

Intellectual Property

The Faulty Planner owns all the intellectual property rights relating to the site, including the designs, text, database, graphics and layouts, and you agree not use or copy any part thereof without our express permission.

The intellectual property rights on postings, messages, text, files, images, photos, video, sounds, or other materials (“content”) Users upload to The Faulty Planner are retained by the copyright owner, and these are added to the site by Users at their own risk. In doing so you are giving expressed and irrevocable permission for us to store, display and use the content.

Dealings with companies and individuals

Your interactions with companies and/or individuals found on or through the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organisations and/or individuals.

You agree that The Faulty Planner shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between Users on this Website, or between Users and any third party, you understand and agree that The Faulty Planner is under no obligation to become involved.

In the event that you have a dispute with one or more other Users, you hereby release The Faulty Planner, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our service.

Payment Terms & Refunds

Credit purchases

Credit purchases are paid for in advance. Refunds will not be given. If you set up an online payment agreement, we will automatically take payment from the credit or debit card used to set up the online agreement. We will contact you via your registered The Faulty Planner email address when your credit balance is below 10 credits.

The Faulty Planner will not be responsible to you or any third party for any losses or costs that may result if you account is closed whilst in credit.

The Faulty Planner reserves the right change the price of credits or subscriptions at any time. Any change in price will be communicated to you in advance. If you do not wish to be bound by the new prices, you may close your account before the change comes into effect.

You agree that having credits does not remove The Faulty Planners right to Limit or Terminate your services.

You agree that The Faulty Planner has the right to change the features and privileges of credits.

All Services

You agree you are responsible for paying our invoices within the payment terms of the invoice. If your account has an invoice which is more than 7 days overdue your account will be automatically restricted.

Refunds may occasionally be offered in other circumstances at the discretion of The Faulty Planner.

If you are paying by credit or debit card, by designating a card to be billed, you confirm that you are authorised to make such a purchase.

You agree to receive all invoices by email to the email address you have given to us. It is your responsibility to ensure that this email address is working correctly.

Failed & Disputed Payments

If you have a question about a charge on your credit or debit card, you agree to contact us using the form available on our page.

Should any payment method you use fail or is later reclaimed by the bank or card issuer you agree to pay any costs incurred by us plus a £10 + VAT administration fee.


You agree that customers can leave you feedback if you carried out some or all of the job advertised or similar or related work.

All Suppliers will be subject to feedback evaluations from Customers for who they carry out work, and thereby understand that The Faulty Planner is not responsible for the evaluation content that those Customers post, or any harm done by such content.

The Customer who posts the feedback is directly responsible for his or her written evaluation. In some exceptional circumstances, The Faulty Planner may remove feedback, but only at its sole discretion. Likewise, any Customer of the website who posts feedback in reference to a Supplier is responsible for its accuracy and legality.

All Users understand that any use of profanity, libelous behavior, illegal activity, or any other form of abuse of the feedback function or any other part of the website may be banned from further use and reported to the authorities, if applicable.

The Faulty Planner performs a number of checks on feedback to ensure authenticity and may at our sole discretion remove any feedback that we cannot verify.

Removal or lack of feedback does not alter the obligation on the Supplier to pay any associated success fee.


You acknowledge that The Faulty Planner may establish limits concerning use of the Website, including but not limited too the maximum number of days that content will be retained by the website, the maximum number and size of postings, email messages, or other content that may be transmitted or stored by the Website, and the frequency with which you may access the website.

You agree that The Faulty Planner has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Website. You also acknowledge that The Faulty Planner reserves the right at any time to modify or discontinue the website (or any part thereof) with or without notice, and that The Faulty Planner shall not be liable to you or to any third party for any modification, suspension or discontinuance of any services.

You agree that we shall not be liable for any loss or damages arising from the provision (or non-provision) of any part of the service, including loss of profit or consequential loss or damage.

Termination of service

You agree that The Faulty Planner in its sole discretion, has the right (but not the obligation) to deactivate your account, block your email address, or otherwise terminate or restrict your access to or use of the website, immediately and without notice, for any reason, including, without limitation, if The Faulty Planner believes that you have acted inconsistently with the letter or spirit of the terms.

Further, you agree that The Faulty Planner shall not be liable to you or any third-party for any termination or restriction of your access to the website.

Further, you agree not to attempt to use the website after said termination.


The Faulty Planner reserves the right to change or update these terms and conditions from time to time. As a User of the website, you are responsible for acknowledging any updates of these terms and conditions by visiting this section. Any significant changes in the terms and conditions will be followed by notification emails to all active Users.

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